Picture of Thomas B. AndersenThomas B. Andersen

Project and Intranet manager, SKAT

Thomas has worked with intranet since 1998. He started of as Intranet manager and communication consultant for Confederations of Danish Industries and is now Intranet manager in the Danish states tax administration.

His recent projects at SKAT include an intranet redesign, implementing a portal and a new search engine for skat.dk and the intranet and developing a policy and strategy for internal communication.

Besides his job he is studying the Diploma in communication and it at the IT University of Copenhagen (ITU).

After a long day at work Thomas likes to unwind with some hardcore consol and computer gaming, a sci-fi/space opera or hosting a dinner party for a couple of friends.


SKAT is the Danish Ministry of Taxation. It was formed in 2005 following the merger of the municipal tax administrations and the state tax administration. SKAT constitutes one overall authority. It is a single administration with a head office and 30 tax centres and other units across the country. The number of staff is approximately 9,500.

The mission is to ensure a just and efficient financing of the future public sector.



Wednesday, November 5th: 10.30 - 12.00

Track: State of the Intranet

How can the intranet help shape the employees’ identity in a virtual organisation?

This case study from SKAT (Danish tax administration authority) shows the need for a highly personalised intranet with a virtual social space, to help employees understand their position in a complex and increasingly more virtual organisation.

On 1 January 2009 a new organisational structure will be implemented in SKAT and for a huge number of employees it will mean a radical change in their daily work lives. Some will experience that their fellow co-workers and/or their manager is no longer close by but instead located somewhere else in the country, and that the colleagues at their physical location are working in a totally different field. This is a major challenge for the organisation because it wants to secure a strong professional and social relationship between virtual colleagues and/or their manager and at the same time create a pleasant physical work environment between colleagues with no professional relation.

The presentation covers thoughts on how a personalised intranet with virtual social “rooms” can help create an identity for employees in a virtual organisation.