Picture of Jane WallaceJane Wallace

Web Manager, World Health Organization

Jane has been managing the multilingual WHO web site for the last two years in Geneva Switzerland. Prior to that, she managed the WHO Regional Office for Europe's web site in Copenhagen. Pre-web work focused on information management in public health.

Recent projects include the implementation of commercial CMS to support a web site in 4 languages with decentralized content input from about 40 different people. Another project was the upgrading of the presentation of content from an accessibility point of view, and a review of the current WHO CMS compared to the current market offerings (both commercial and open source) to determine whether to upgrade the current system or start over.

With training in public health and management, Jane's focus is largely on content so she brings a user perspective to the party.

World Health Organization

WHO is the directing and coordinating authority for health within the United Nations system. It is responsible for providing leadership on global health matters, shaping the health research agenda, setting norms and standards, articulating evidence-based policy options, providing technical support to countries and monitoring and assessing health trends.

In the 21st century, health is a shared responsibility, involving equitable access to essential care and collective defence against transnational threats.



Wednesday, November 5th: 15.45 - 16.45

Track: Technology Standards

Open standards for future flexibility

As technology has become central to our effective functioning the importance of open standards is also becoming more evident. Open standards leave us freedom to develop and freedom to choose - giving us more control about how we interact with the technology we use. With this backdrop, Jane will give a manager's non-techie view on why the WHO web site is built to standards. Readiness for not-yet-known future changes, avoiding lock-in and keeping future options open are some of these reasons.

Keeping health information current and relevant

Thursday, November 6th: 15.45 - 16.45

Track: E-Health Challenges

Based on over 10 years experience managing health web sites at the World Health Organization, Jane will talk about some of the challenging and opportunities related to information management in a large, decentralized, multilingual context.

We are all concerned with using the most appropriate publication tool, accessibility and governance, regardless of the kind of information we have. But in a health context we are particularly concerned with some other issues.

  • Is the information accurate and up to date? A special concern where health is involved.
  • What about archiving - when is it useful for historical reasons and when can it confuse the user about what is current information?
  • How do we get information to non-English speakers? Non parallel information architectures across language sites are one option.
  • How much web 2.0 is enough? When is participation helpful and when is it harmful?
  • Together we will look at some of the opportunities - otherwise known as unsolved problems. Jane is hoping for some inspiration from you!