Graham Oakes

Principal, Graham Oakes Ltd

Graham is the principal of Graham Oakes Ltd, a consultancy set up in 2003 to help organisations untangle complex technology, relationships, processes, and governance. He has worked with organisations such as Sony, Amnesty International, Oxfam, Cisco, MessageLabs, and the Open Source Academy to develop content management and customer service strategies - and hence to build systems which will support those strategies. His experience covers a range of proprietary and open source technologies.

Prior to forming Graham Oakes Ltd, Graham has held titles including Director of Technology at Sapient Ltd and Head of Project Management at Psygnosis Ltd. He has over 20 years of systems engineering experience.

At the moment Graham is working on a new book called Project Reviews, Assurance and Governance, which is due to release later this year.

Graham Oakes Ltd

Graham Oakes Ltd helps you work out how to use technology to achieve your business goals. We provide strategic independent consulting and mentoring to help you manage the ambiguity and uncertainty that surround any major business initiative.

Graham Oakes updates

View the 5 latest postings from Graham Oakes updates

• Big Data: It's not just about social media
• Why online projects fail
• Project Reviews, Assurance and the PMO
• Dull and Cloudy
• Service and the seam of coal

Tutorial

• The Information Commons - Why metadata is useful. And why it's so difficult to gather

Presentations

Thursday, November 6^th: 15.45 - 16.45

Track: Experiences from large, global and complex projects

Strategy. Management and Technology: Lessons learned for ECM

The talk will discuss lessons we learned during a study of EUMETSAT's ECM systems. In particular, it will discuss the way in which this study dealt with 3 layers of concerns:

1. Strategic management - how ECM fits into EUMETSAT's overall business strategy
2. Information management - policies and processes to support effective ECM
3. Systems - systems to support these ECM policies and processes

Download

• cmf2006 Audio: Portals, Processes, People: A few words on customer- facing portals and extranets (MP3, 42 mb)
• cmf2006 Slides: Portals, Processes, People: A few words on customer- facing portals and extranets (PPT)
• cmf2007 Slides: One plus one equals…? (PPT)
• cmf2007 Slides: Sleep Easily – The role of independent assurance (PPT)